Built for Independent Hotels

Stop Losing Revenue to Unanswered Reviews

FeedbackFlow monitors every review across Google, TripAdvisor, and Booking.com — then drafts on-brand responses in seconds. Independent hotels using AI-assisted review management see a 1% average RevPAR increase.

Free to join ·No credit card required ·Be first in line when we launch

Integrates with the tools you already use

Google Business TripAdvisor Booking.com Expedia Mews

The Problem

The average independent hotel gets 2-3 new reviews per day across 4+ platforms.
73% of travelers won't book a hotel that doesn't respond to reviews.
Your competitors respond in under 24 hours. You're checking manually between check-ins.
Every unanswered review is revenue walking out the door.
You don't have a reputation problem. You have a time problem.
How It Works

From new review to perfect response in 90 seconds.

FeedbackFlow watches your reviews so you don't have to — and helps you respond faster than any GM could alone.

1

Every review, one dashboard

Connect your review platforms in 5 minutes. Google, TripAdvisor, Booking.com, Expedia — all in one place. No more tab-switching between platforms.

Saves 5-8 hours per week for the average GM
Review Inbox
Google
2h ago

"Breakfast was absolutely wonderful! Fresh pastries every morning and the staff remembered my coffee order..."

Booking.com
5h ago

"Nice location but the Wi-Fi was painfully slow. Couldn't join video calls from my room."

TripAdvisor
1d ago

"Perfect downtown location! Walking distance to everything. Only complaint: street noise at night."

2

AI drafts responses that sound like you

AI reads each review and drafts a personalized, on-brand response. Learns your hotel's tone — warm, professional, or casual. Positive reviews auto-post (optional). Negative reviews queue for your approval.

90-second average response time
AI Response Draft
Booking.com

"Nice location but the Wi-Fi was painfully slow..."

AI Draft Professional tone

Thank you for taking the time to share your feedback. We're delighted you enjoyed our central location! We sincerely apologize for the Wi-Fi issues during your stay. We've recently upgraded our network infrastructure and would love to welcome you back to experience the improvement. Please reach out directly if you're planning another visit — we'd like to offer you a complimentary upgrade.

3

See what your guests are really saying

AI analyzes review sentiment and surfaces patterns you'd miss. "Guests love your breakfast but your Wi-Fi keeps coming up." Weekly insight reports delivered to your inbox.

1% average RevPAR increase from improved review management
Guest Insights
Wi-Fi complaints up 40% this month
8 mentions in February vs. 5 in January. Consider infrastructure upgrade.
Breakfast mentioned positively in 23 reviews
Top-rated amenity. Guests love the fresh pastries and coffee quality.
'Location' is your top-rated attribute
Mentioned in 67% of positive reviews. Highlight in your marketing.
Real Scenarios

Stories from hotels like yours.

These aren't features — they're moments where AI-assisted review management made the difference.

The review that almost cost a booking

A guest left a 2-star review on Booking.com about a noisy room. It sat unanswered for 3 weeks. FeedbackFlow flagged it within minutes and drafted a thoughtful response acknowledging the issue and explaining the fix (room reassignment policy).

The reviewer updated to 4 stars. Three guests later mentioned the response in their own reviews.

The pattern nobody saw

Across 40+ reviews over 2 months, 8 guests mentioned "slow check-in" — but no single review made it a headline complaint. FeedbackFlow's sentiment analysis connected the dots and surfaced it as a trend.

The GM added a second front desk shift on Fridays. Check-in complaints dropped to zero within a month.

The response that won a direct booking

A potential guest searched Google for hotels and found a property with thoughtful, personalized responses to every review. She booked directly instead of through an OTA — saving the hotel the 15-20% commission.

AI-assisted responses don't just protect your reputation. They drive revenue.

*Scenarios based on common patterns in the hospitality industry.

The math your accountant will love.

+$18,250 /year
1% RevPAR boost
5-8 hrs/week
Saved
94 %
Response rate
<2 min
Avg response time

RevPAR estimate based on Cornell Hospitality Research. Time savings based on average review volume for 50-room properties. See the full breakdown →

Industry Insights

The research is clear.

“Hotels that respond to at least 65% of their reviews see a measurable increase in RevPAR.”
— Cornell Center for Hospitality Research
“73% of travelers say that management responses to reviews make them more likely to book.”
— TripAdvisor Hospitality Study
“The #1 complaint about AI review tools is that responses sound robotic. Personalization is the gap.”
— Hotel Tech Report, 2025
Simple Pricing

Invest in your reputation,
see the returns.

Flat monthly rate. No setup fees. No hidden costs.

Starter
For boutique hotels up to 50 rooms
$99 /month

Everything you need to monitor reviews and respond faster.

  • Review monitoring (Google, TripAdvisor, Booking.com)
  • AI-drafted responses
  • Unified review inbox
  • Weekly sentiment report
  • Email support
Join the Waitlist
Most Popular
Professional
For independent hotels with 50-150 rooms
$199 /month

Advanced features for hotels that need deeper insights and integrations.

  • Everything in Starter
  • Expedia + additional OTA monitoring
  • Auto-post for positive reviews
  • Trend analysis & pattern alerts
  • Mews PMS integration
  • Priority support
Join the Waitlist

Early access pricing locked in for first 50 customers.

Be the first to know when we launch.

Join the waitlist and get early access pricing — plus a free review audit of your property.

No credit card required Early access pricing (locked in) Free review audit for first 50 signups